Privacy Policy
Your data protection and privacy rights matter to us
Introduction and Data Controller
MaxonFlow ("we," "our," or "us") operates as a cybersecurity education platform based in Taiwan, providing specialized training in security and firewall management. This privacy policy explains how we collect, use, protect, and share your personal information when you visit our website at maxonflow.com or engage with our educational services.
As the data controller, MaxonFlow is responsible for determining how and why your personal data is processed. Our registered address is Industry East 2nd Rd, East District, Hsinchu City, Taiwan 300. We comply with Taiwan's Personal Data Protection Act and international privacy standards to ensure your information remains secure.
This privacy policy is designed to comply with Taiwan's Personal Data Protection Act (PDPA) and reflects our commitment to protecting personal data in accordance with local regulations and international best practices.
Information We Collect
Personal Information You Provide
When you interact with our platform, we may collect:
- Name, email address, and phone number when you contact us or register for programs
- Educational background and professional experience for program enrollment
- Payment information processed through secure third-party providers
- Communication preferences and feedback you provide
- Resume or portfolio materials submitted for program applications
Automatically Collected Information
Our website automatically collects certain technical information to improve your experience and ensure security. This includes your IP address, browser type, operating system, pages visited, time spent on our site, and referring website information.
We use cookies and similar tracking technologies to remember your preferences, analyze website traffic, and enhance functionality. You can control cookie settings through your browser, though some features may be limited if cookies are disabled.
How We Use Your Information
Educational Services
- Processing applications and enrollment for cybersecurity programs
- Providing course materials, assignments, and educational support
- Tracking progress and issuing certificates upon program completion
- Facilitating communication between instructors and students
Business Operations
We process your data to respond to inquiries, provide customer support, process payments, and maintain accurate records of our educational services. Your information helps us improve our programs based on student feedback and learning outcomes.
For marketing purposes, we may send you information about new programs, industry insights, or relevant cybersecurity updates, but only if you've provided consent or have an existing relationship with us. You can opt out of marketing communications at any time.
Data Sharing and Third Parties
We don't sell your personal information to third parties. However, we may share your data in specific circumstances to provide our services effectively and comply with legal requirements.
Service Providers
We work with trusted third-party providers for:
- Payment processing and financial transactions
- Email marketing and communication services
- Cloud hosting and data storage solutions
- Analytics and website performance monitoring
- Learning management system functionality
Legal Requirements
We may disclose your information when required by law, court order, or government regulation. This includes cooperating with law enforcement investigations or protecting our legal rights and the safety of our students and staff.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act and our commitment to privacy, you have several important rights regarding your personal information:
Access and Correction
You have the right to request access to the personal data we hold about you and to request corrections if the information is inaccurate or incomplete. We'll provide this information within 30 days of receiving your request.
Data Portability and Deletion
Right to Data Portability: You can request a copy of your data in a structured, commonly used format for transfer to another service provider.
Right to Deletion: You may request deletion of your personal data, subject to legal and contractual obligations we may have to retain certain information.
Marketing and Processing
- Withdraw consent for marketing communications at any time
- Object to processing based on legitimate interests
- Request restriction of processing in certain circumstances
- Lodge complaints with relevant data protection authorities
Data Security and Protection
As a cybersecurity education provider, we understand the critical importance of data protection. We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
Our security measures include:
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security audits and penetration testing
- Multi-factor authentication for administrative access
- Secure cloud hosting with reputable providers
- Regular software updates and security patches
- Employee training on data protection and cybersecurity best practices
Incident Response
In the unlikely event of a data breach, we have established procedures to contain the incident, assess the impact, and notify affected individuals and relevant authorities as required by law. We maintain detailed incident response plans and conduct regular drills to ensure preparedness.
Data Retention and International Transfers
Retention Periods
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Student records are typically retained for seven years after program completion to provide transcript services and maintain educational history.
Marketing data is retained until you withdraw consent or we determine it's no longer needed for our legitimate business interests. Website analytics data is generally retained for 26 months to analyze trends and improve our services.
International Data Transfers
Some of our service providers operate internationally, which may involve transferring your data outside Taiwan. When this occurs, we ensure:
- Adequate protection through contractual safeguards
- Compliance with Taiwan's cross-border data transfer requirements
- Use of providers in countries with adequate data protection laws
- Implementation of appropriate technical and organizational measures
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic patterns, and provide personalized content. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and security
- Analytics Cookies: Help us understand how visitors interact with our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertising (with your consent)
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality and your user experience.
Privacy Questions and Contact Information
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us using the information below.
Email: support@maxonflow.com
Phone: +886 3 930 6550
Address: Industry East 2nd Rd, East District,
Hsinchu City, Taiwan 300
We're committed to addressing your privacy concerns promptly and will respond to most inquiries within 5 business days. For complex requests, we may need up to 30 days to provide a complete response.